A member recently stopped by Community Focus to pick up a new debit card and had a few questions about accessing and managing his account online.
Instead of simply handing him his card and sending him on his way, one of our team members took some extra time to help.
Together, they went through our mobile app, including how to view transactions, manage his debit card and lock the card if it is ever lost or misplaced. They also explored some of the other card-management tools available to him.
By the end of the visit, the member felt much more comfortable managing his account on his own.
He and his grandmother thanked our team member and told her something that stuck with us:
“You just made our lives so much easier.”
That's a success story to us.
Not every financial win is measured in dollars. Sometimes it's helping someone feel more confident, independent and comfortable managing their money.
At Community Focus, we're here to help with the big financial decisions—and the everyday questions, too.