Card controls and fraud protection
Call 833-763-2013 immediately
Call 877-805-2524 immediately
Call to activate your PIN number 800-992-3808
Call us immediately at 844-223-7470
Contact us immediately at 833-933-1681
Manage your cards directly from the Community Focus Mobile App with powerful tools designed to help protect your account.
Add your Community Focus debit or credit card to your preferred mobile wallet for secure, contactless payments in stores, online, and in apps.
Benefits:
Keep an eye on your transactions and account balances. If something doesn't look right, don't ignore it.
Fraudsters often pose as trusted organizations. Never share passwords, PINs, or one-time verification codes.
Think your card may be compromised? Let us know as soon as possible so we can help secure your account and guide you through the next steps.
Enjoy access to more than 30,000 surcharge-free ATMs nationwide.
Add your card to Apple Pay®, Google Wallet™, or Samsung Wallet™ and pay with your phone.
Stay informed with real-time notifications whenever your card is used.
Check out in seconds with secure, contactless payments.
If you think your card is misplaced, use Card Controls in Mobile Banking to lock it right away. If you can't find it, contact us and we'll help you with the next steps. Also, call 844-223-7470 if you think your credit card is lost or stolen and 833-933-1681 if you suspect that your debit card is stolen or lost.
Yes! You can lock and unlock your card anytime through Mobile Banking. It's a simple way to add an extra layer of security.
Don't ignore it. Contact us as soon as possible so we can review the transaction and help protect your account if fraud is involved.
You can set up transaction alerts to receive notifications whenever your card is used, helping you keep an eye on your account activity.
Yes. Mobile wallets use advanced security features and don't share your actual card number with merchants during transactions.
Keep your contact information up to date, monitor your transactions regularly, set up alerts, and never share your PIN or verification codes with anyone.
It's a good idea, especially if you'll be using your card outside your normal area. Letting us know can help prevent legitimate purchases from being flagged as suspicious.
We're here to help. Whether you have questions about a transaction, mobile wallet setup, card controls, or account security, just give us a call or stop by a branch
Before your trip:
Keeping your contact information current and using Card Controls can help ensure uninterrupted access to your card while you're away.
Whether you have questions about a transaction, a replacement card, mobile wallet setup, or account security, we're here to help.
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