Your Online Banking Login ID is your Member Account Number. 

Yes! Simply select the "Apply for a Loan" tab in the Online Banking menu on the left. 

Due to security reasons, the Forgotten Password will only work if your email address has been confirmed. Confirming your email address will allow you to utilize the “Forgot Password” feature in Online Banking.

Instructions to confirm email address are below:

1. Log into Online Banking
2. On the left side of the screen click the Member Options tab
3. Select Email Address
4. Select “Send Confirmation number”. This will send a confirmation containing a number code to your email address.
5. Open the message from Online Banking in your email and click on the link to confirm your email address.
6. In the Online Banking screen, copy and paste or type in the number code sent to your email address in the field box provided.

Due to security reasons, all password updates/changes must be done via Online Banking instead of of Mobile App. Once the password is changed in Online Banking, then you can use that same password to log in to the Mobile App. 

Setting up e-Alerts is easy. Log in to Online Banking and select e-Alerts tab on the left. Below are all the e-Alerts that can be set up to be delivered to your phone or email address:

• Balance Alerts - inform you of the balance in your share on a day and time of your choice. 
• Low Balance Alerts - you can set up the balance amount that will trigger the alert to be sent out if your balance is below your selected amount.
• Transaction Alerts - you can set up the minimum transaction amount for deposits or withdrawals to trigger the alert to be sent out. 
• Login Alerts - you can set up an alert to inform you every time there is a successful login attempt or an unsuccessful login attempt. 
• Personal Alerts - you can set up an an alert in the form of a custom message to be sent out. This can be helpful in setting up reminders for reoccuring activities on your account. 

Please call one of our branches at 800.526.7328 to set up access for the cross-account transfers.

Simply follow the link for New User at the top of our website at www.communityfocusfcu.org. If you need step-by-step instructions, please review the Help page.

All password resets must be done by accessing Online Banking through the website. Online Banking passwords cannot be changed via the Mobile App. In order for the password reset to work successfully, your email address must be set to "Confirmed" status in Online Banking. 

Here are the Online Banking Password Reset Instructions:

1. Enter your account number in the user ID field
2. Copy and paste the temporary password from your email into the password field
3. Select login
4. Once logged in, Online Banking will ask one of the three security questions you have previously set up
5. Next Online Banking will ask for the current password. This is the temporary password sent by the Credit Union to your email.
6. Create a new password. The password must be at least 6 characters long containing an upper case letter, lower case letter and a number. The new password cannot be one of the 5 previous passwords used.
7. Online Banking will then ask you to confirm your new password
8. Once Online Banking accepts the new password it will log out and have you log back in with the new password you created.

Confirming your email address will allow you to utilize the “Forgot Password” feature in Online Banking if your password is not working.
Instructions below will help you set that up:

1. Log into Online Banking
2. On the left side of the screen click the Member Options tab
3. Select Email Address
4. Select “Send Confirmation number”. This will send a confirmation containing a number code to your email address.
5. Open the message from Online Banking in your email and click on the link to confirm your email address.
6. In the Online Banking screen, copy and paste or type in the number code sent to your email address in the field box provided.

Yes. You can make CFFCU loan payments in Online Banking. Simply click on "Make a Payment" tab in Online Banking. 

To change your address in Online Banking, please click on the tab Member Options and select Address.

You can view your credit score in Online Banking by accessing the Savvy Money tab on the right side of the screen. Once you are registered, your credit score will be updated daily. You will also be able to view your score rating, payment history, credit usage, and credit inquiries.